Return & Refund Policy

At Rosée Bagh, our aim is to ensure your complete satisfaction with every purchase.
If for any reason you are not entirely satisfied with your order, we offer a hassle-free exchange policy. Please read the following guidelines carefully to understand the process:

1. Eligibility for Exchange:

  • Unused products in their original condition with all tags and labels intact are eligible for exchange.

  • The exchange request must be initiated within 7 days from the date of receipt of the order.

2. Initiating an Exchange:

  • To initiate an exchange, please contact our customer support team at:
    Email: customercare@roseeofficial.com
    Phone: +91 8820008200

  • Provide your order number, the item(s) you wish to exchange, and the reason for the request.

  • Our customer support team will guide you through the process and provide you with an exchange authorization.

3. Packaging Your Return:

  • Pack the items securely in the original packaging, if available, or in a similar sturdy box.

  • Include all original tags, labels, and accessories that came with the product.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the exchange is due to a mistake on our part or a defective product.

  • We recommend using a trackable shipping service to ensure the safe return of your items.

5. Inspection and Processing:

  • Once we receive your returned items, our team will inspect them to ensure they meet the exchange eligibility criteria.

  • You will be required to select a product of similar or higher value to complete the exchange.

  • Please allow up to 7 business days for processing once your returned items are received.

  • If the new product selected is of higher value, you will be required to pay the difference before the exchange is processed.

6. Refunds:

  • We do not offer refunds. Our policy is exchanges only.

7. Exclusions:

  • Certain items, such as personalized, made-to-order, or custom products, may not be eligible for exchange unless defective or damaged.

  • We reserve the right to refuse exchanges that do not meet our return policy criteria.

8. Contact Us:

If you have any questions or concerns regarding our Return and Exchange Policy, please reach out to our support team at:
Email: customercare@roseeofficial.com

Thank you for choosing Rosée Bagh.
We appreciate your trust in us and remain committed to providing a smooth and delightful shopping experience.